Our Promise To Our Residents
PLEDGE TO OUR RESIDENTS
You are the most important part of our business. Our success and livelihood depend on you. Our pledge to you is to provide you with the widest possible choices of affordable apartment homes, in an attractive, well-maintained community. As a Community, we also pledge to be a responsible, ethical employer. We will never compromise our integrity. As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards. Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt. Our employee’s coined the motto “Exceeding Expectations.”
RESIDENT BILL OF RIGHTS
As a resident of The Gardens On Prairie Rose Community, I shall receive:
- A well-maintained and comfortable apartment to call home.
- Friendly, responsive, and knowledgeable customer service.
- A clean and attractive community appearance.
- Fair treatment within Fair Housing guidelines.
- Convenient methods to express my concerns, pay my rent, and use services and amenities.
- Appreciation for making this community my home.
We guarantee that all maintenance service requests will receive a response within one business day, Monday through Friday, during normal business hours. For each day that your service request goes without a response, you will be paid one day of rent, beginning the day you have notified the Resident Services Center that you have not received a response to your request. This guarantee is based on our service team’s ability to access the apartment home during normal business hours in addition to the understanding that proper use and care of your apartment home has been taken. Responses to service requests may include a phone call, written correspondence, service note/response card or a home visit to assess your request.
Please be advised that a response does not indicate completion of a service request since we may have to await parts or outside vendors to complete the repair.