THE PRAIRIE ROSE SEAL OF SATISFACTION
We are confident that you will enjoy calling The Gardens On Prairie Rose Community your home. We are dedicated to providing outstanding customer service and exceeding your expectations. Our Management’s team members take pride in their work. Therefore your satisfaction will always be our number one priority. To demonstrate our commitment to you we offer The Prairie Rose Seal of Satisfaction, which includes: Our Pledge to our Residents, the Resident Bill of Rights, 30-day Satisfaction Guarantee and Service Guarantee.
The Gardens On Prairie Rose
How does The Gardens on Prairie Rose Make your life easier?
For your convenience…
- Got Stamps? We do! Save a trip to the post office by purchasing a stamp at our office.
- When you’re expecting a package and you’re away from home let us know and we would be happy to accept it for you!
- Internet, Faxes, & Copies, Oh my! We offer all of these services in our office at no charge, for our residents.
- Need something Notarized? Stop by the office!
- Save money the Prairie Rose way by using your Resident Advantage Card to get exclusive savings from local businesses.
- Monthly Newsletters! Each month we put out an informative newsletter that will let you know what’s going on in our community. It includes announcements, upcoming activities, and discounts from local businesses.
- Activities galore, we offer many events for our residents to attend. Always check the monthly newsletter and bulletin board to see what’s happening next!
- Monthly donuts, coffee, and socializing! What better way to start the month?
- Blood drives, Food drives, and drives to Support our Troops are just a few ways we are involved locally & nationally to help those in need.
- 24-Hour Emergency Maintenance!
- Did you forget to turn off the coffeepot or iron? Just give us a call and we’ll take care of it for you!
- Locked out of your apartment? We will let you in, however if it’s after 8:00pm there is a $35.00 service charge.
- Call the office when you’re going out of town? We’ll take your trash out!
- Light bulbs in your apartment a little to high or just not enough hours in the day for you to change them? No Problem, call the office and we’ll change it for you. There’s no charge for the service, you just pay the cost of the bulb!
Amenities & Recreation…
- Swimming! Cool off on a hot summer day, in our heated swimming pool.
- Stay fit and healthy. The onsite Fitness Center is open daily from 5:30am – 10:00pm.
- Having a get together with family and friends? Our Clubhouse is available for your usage at no charge. Call today to schedule your upcoming event!
- Walk, run, or ride through our community on our Walking Path.
- Do you know about The Gardens on Prairie Rose Book Sharing Library? Stop by and borrow or trade a book today!
- Guest Accommodations: Do you have Family or Friends visiting from out of town? The Gardens on Prairie Rose would be pleased to make them feel at home. Ask the office about our fully furnished guest accommodations.
For the Kids…
- Treats! Don’t forget to ask Mom or Dad if you can stop by the office for some goodies.
- Organized Activities for the kids to enjoy, including crafts, parades, & parties.
- Play the day away at the Playground located within our community.
PLEDGE TO OUR RESIDENTS
You are the most important part of our business. Our success and livelihood depend on you. Our pledge to you is to provide you with the widest possible choices of affordable apartment homes, in an attractive, well-maintained community. As a Community, we also pledge to be a responsible, ethical employer. We will never compromise our integrity. As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards. Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt. Our employee’s coined the motto “Exceeding Expectations.”
RESIDENT BILL OF RIGHTS
As a resident of The Gardens On Prairie Rose Community, I shall receive:
- A well-maintained and comfortable apartment to call home.
- Friendly, responsive, and knowledgeable customer service.
- A clean and attractive community appearance.
- Fair treatment within Fair Housing guidelines.
- Convenient methods to express my concerns, pay my rent, and use services and amenities.
- Prairie Rose Seal of Satisfaction.
- Appreciation for making this community my home.
30-DAY SATISFACTION GUARANTEE
If, during the first thirty days of your initial residency at this community, your expectations have not been met, simply provide us with written notice as to why you would like to leave and day you will be vacating the apartment home and returning the keys to the office. You will only be responsible for rent through the day you return your keys and for any damages that may have occurred during your residency.
We guarantee that all maintenance service requests will receive a response within one business day, Monday through Friday, during normal business hours. For each day that your service request goes without a response, you will be paid one day of rent, beginning the day you have notified the Resident Services Center that you have not received a response to your request. This guarantee is based on our service team’s ability to access the apartment home during normal business hours in addition to the understanding that proper use and care of your apartment home has been taken. Responses to service requests may include a phone call, written correspondence, service note/response card or a home visit to assess your request.
Please be advised that a response does not indicate completion of a service request since we may have to await parts or outside vendors to complete the repair.
Our intention is to Exceed Expectations!